Mod 7 Part 2

Module 7 Part 2 - Psych 126 - Getting Along with Your Manager, Coworkers, and Customers

Five Bookmarks:

"All people smile
in the same language."

(You can find all the course learning objectives by clicking the bookmark called Expected Outcomes on the Psy-126 Internet Syllabus.)

(A) Watch excerpts from La Quinceanara and/or West Side Story.
(B) Include Puerto Rico in your study of Country Behaviors.

Familiarize yourself with the customary behaviors in the following countries or areas:

Module 7 Part 1		1. Panama 2. Brazil 3. Chile
Module 7 Part 2		4. Puerto Rico (covered in Learning Objective #6) 5. Peru 6. Venezuela 7. South Africa (covered in the homework)

Provide feedback to the members of the African Country Team. These team members have decided to tell us about customs and cultural behaviors that will help us succeed in a particular business setting within a particular country in Africa.

Class Activities:

1st	Accomplish Learning Objective #6.
2nd	Accomplish Learning Objective #7.
3rd	Accomplish Learning Objective #9.

1st Accomplish Learning Objective #6.

6.	(A) Watch excerpts from La Quinceanara and/or West Side Story. (B) Become familiar with Country Behaviors (Other than my own) pertaining to Puerto Rico.

La Quinceanara and West Side Story

Puerto Rico

As in most Latin countries, people tend to stand close to one another in any social or even business setting. This relates to a different perspective on 'personal space,' with North Americans and many Europeans believing that people should stand about an arm's length from one another. If you tend to move away from first a Latin, it could be considered as offensive or insulting.

	Men tend to smile and stare at women, which is considered acceptable, but the reverse is not.
	Puerto Ricans tend to interrupt each other frequently and are not upset when this occurs.
	If someone wiggles their nose, it probably means he or she is saying 'What's going on here?'
	You will hear restaurant patrons signal for waiters by making a 'psssst' sound. webofculture.com

2nd Accomplish Learning Objective #7.

Familiarize yourself with the customary behaviors in the following countries or areas:

Module 7 Part 1		1. Panama 2. Brazil 3. Chile
Module 7 Part 2		4. Puerto Rico (covered in Learning Objective #6) 5. Peru 6. Venezuela 7. South Africa (covered in the homework)

Customary Behaviors (Other than my own)

Peru

Both men and women shake hands when greeting and when arriving and departing. Men who are good friends will add or even substitute an abrazo or hug accompanied by some hearty patting on the back. Women will hug lightly and brush cheeks as if kissing. Children will often kiss elders as a greeting, even if they have not met before. North Americans and Europeans may unintentionally perform what has been called the 'conversational tango' with people in Peru. That is because Peruvians, and many other Latins, tend to stand very close together when conversing. This makes Americans and Europeans very uncomfortable, so they back off. The Latin follows, and the visitor retreats again. As a visitor, try to avoid this lest you silently signal to your 'partner' that you don't like him or his conversation.

	When walking alongside a woman, 'well-bred' men will walk with a protective hand under her elbow, which she should obligingly bend.
	If you smoke cigarettes, offer them to those around you before smoking. The same with candy.
	If and when photographing members of the Indian population, be certain to obtain permission first. The village mountain people believe photographing children will take their souls away.
	Shaking the hand up and down at the wrist with the fingers flapping, if done slowly, means 'What a lot!' But if done rapidly and with the elbow raised, it means 'Oh, boy, we're in for it.' webofculture.com

Venezuela

People greet one another here with a warm, somewhat gentle but friendly handshake. Men who know each other well may pat the right shoulder of the other person as well. Good male friends will embrace. Men and women who are good friends may kiss, and good women friends will hug lightly and kiss cheeks. Be sure to shake hands when arriving and when departing as well.

	As in many Latin countries, posture while seated is important. Try to keep the feet well planted on the floor, and avoid slouching or placing your foot on a chair or desk.
	When dining, wait for everyone else at the table to be served before beginning to eat.
	To indicate you have finished eating, place your utensils in parallel and diagonally across your plate.
	It is better to conduct business in person rather than over telephone. webofculture.com

3rd Accomplish Learning Objective #9.

9.	Provide feedback to the members of the African Country Team. These team members have decided to tell us about customs and cultural behaviors that will help us succeed in a particular business setting within a particular country in Africa.

African Country Feedback

Baby elephant

Country Selected: ____________________

Team members and cultural aspect(s) of business briefed:

Team members

Cultural aspects

1.
2.
3.
4.
5.
6.

Lioness in tree

1. Were the team members and subject areas introduced, and later summarized?	Yes	No	Other constructive comments for the ______________ Country Cultural Briefing Team
2. Were artifacts (food, music, costumes, travel literature, currency etc.) brought to the class that leant realism and interest to the briefing?	Yes	No
3. Were the speakers familiar enough with their materials to avoid reading entirely from prepared materials?	Yes	No

4. Were the briefings and electronic support reflective of sufficient practice so as to preclude technical difficulties?	Yes	No
5. Was a handout prepared for the class, and did the briefers seek to involve the audience in some original ways in the presentation?	Yes	No
6. Did each team member appear to contribute and equal effort to the success of the briefing?	Yes	No

7. Did you feel as the result of the briefing that you are better prepared to visit, live among, and do business with persons of a foreign culture?

Yes

This evaluation was prepared by _________________ (your name) and is being forwarded both to the instructor and to the members of the African Country Team.

Flamingos

Class Activities

Items covered in this class session or listed as homework:

Undone Begun Completed Mentioned or
Discussed

Review/Preview
Learning Objectives

Class Activities

1st
2nd
3rd

Summary

Homework

Instructor Comments:

Student Comments:

Homework:

1.	Read Chapter 10 - Choosing a Career and Developing a Portfolio Career and take the exam over Chapter 10.
2.	Take the electronic tours to Africa below, and become familiar with Country Behaviors (Other than my own) pertaining to South Africa.

"All people smile in the same language."

http://www.rahul.net/jao/africa/index.html

Clickable Image map of Africa

http://www.araly.com/

South Africa

The handshake is still the common form of greeting, in this country of Black African tribal, Dutch and English cultures.

	The raised, right-handed fist has become a world-recognized symbol for "Black Power". In 1990, it received international exposure when SouthAfrican black leader Nelson Mandela toured Europe and NorthAmerica.
	Remember to cover your mouth when yawning.
	Visitors to the international airport in South Africa will often say that porters approach them with both hands held in a cupped shape. It may appear that the porter is soliciting a tip, however, but this gesture is merely a signal of humbleness which means, "The gift you may give me (for carrying your bags) will mean so much that I must hold it in two hands". webofculture.com