Mod 7 Part 1

Module 7 Part 1 - Psych 126 - Getting Along with Your Manager, Coworkers, and Customers

Five Bookmarks:

"All people smile
in the same language."

(You can find all the course learning objectives by clicking the bookmark called Expected Outcomes on the Psy-126 Internet Syllabus.)

3.	- pages 241-250 - Meet with member of your country team and decide whether Dubrin's skills for enhancing good relations with your coworkers can work for you.
4.	- pages 252-255 - Make a list of the skills you can use to enhance good relations with customers.
5.	- page 243 - Compute and interpret your score after taking Self-Assessment Quiz 8-2 "How Important Do I Make People Feel?"
8.	Provide feedback to the members of the South American Country Team. These team members have decided to tell us about customs and cultural behaviors that will help us succeed in a particular business setting within a particular country in South America.

Class Activities:

1st

Review:
Are there questions or unfinished business from the previous module - Module 6, "Communicating with People?"

2nd

Accomplish Learning Objective #3, #4, and #5.

3rd

(1st) Listen and respond to the briefing from the South American Country Team.

(2nd) Study the Customary Behaviors from South America.

Module 7 Part 1

1. Panama
2. Brazil
3. Chile

1st Review:

Review

Are there questions or unfinished business from the previous module - Module 6, "Communicating with People?"

2nd Accomplish Learning Objective #3, #4, and #5.

3.	- pages 241-250 - Meet with members of your country team and decide whether Dubrin's skills for enhancing good relations with your coworkers can work for you.

Dubrin's Skills for Building Good Relations with Your Coworkers

Each student has been assigned to a Country-Cultural Briefing Team. Review Dubrin's suggestions from pages 241-250 for building good relations with coworkers. Then make any necessary suggestions to your team members that can help you work together better.

	Dubrin's Coworker Skills	Suggestions to My Country-Cultural Team Members
1.	Develop allies through being civil.
2.	Make others feel important.
3.	Maintain honest and open relationships.
4.	Be a team player.
5.	Follow groups standards of conduct.
6.	Express an interest in the work of others.
7.	Use appropriate compliments.
8.	Deal effectively with difficult people.

4.	- pages 252-255 - Make a list of the skills you can use to enhance good relations with customers.

Dubrin's Skills for Good Relations with Customers

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

5.	- page 243 - Compute and interpret your score after taking Self-Assessment Quiz 8-2 "How Important Do I Make People Feel?"

How Important Do I Make People Feel?

Indicate on a scale of 1 to 5 how frequently you act in the ways indicated:
very infrequently (VI);
infrequently (I);
sometimes (S);
frequently (F);
very frequently (VF).

	Copy the ways you can make coworkers feel important.	VI	I	S	F	VF
1.		1	2	3	4	5
2.		5	4	3	2	1
3.		1	2	3	4	5
4.		1	2	3	4	5
5.		5	4	3	2	1
6.		1	2	3	4	5
7.		1	2	3	4	5
8.		5	4	3	2	1
9.		1	2	3	4	5
10.		5	4	3	2	1

My score was __________________.

Total the numbers corresponding to your answers. Scoring 40 to 50 points suggest that you typically make people feel important; 16 to 39 points suggest that you have a moderate tendency toward making others feel important; 10 to 15 points suggests that you need to develop skill in making others feel important. Study this chapter carefully.

3rd (1st) Accomplish Learning Objective #8.
(2nd) Then study customary behaviors from South America.

8.	Provide feedback to the members of the South American Country Team. These team members have decided to tell us about customs and cultural behaviors that will help us succeed in a particular business setting within a particular country in South America.

South American Country Feedback

Country Selected: ____________________

Team members and cultural aspect(s) of business briefed:

Team Members

Cultural aspects

1.
2.
3.
4.
5.
6.

1. Were the team members and subject areas introduced, and later summarized?	Yes	No	Other constructive comments for the ______________ Country Cultural Briefing Team
2. Were artifacts (food, music, costumes, travel literature, currency etc.) brought to the class that leant realism and interest to the briefing?	Yes	No
3. Were the speakers familiar enough with their materials to avoid reading entirely from prepared materials?	Yes	No
4. Were the briefings and electronic support reflective of sufficient practice so as to preclude technical difficulties?	Yes	No
5. Was a handout prepared for the class, and did the briefers seek to involve the audience in some original ways in the presentation?	Yes	No
6. Did each team member appear to contribute and equal effort to the success of the briefing?	Yes	No
7. Did you feel as the result of the briefing that you are better prepared to visit, live among, and do business with persons of a foreign culture?	Yes	No

This evaluation was prepared by _________________ (your name) and is being forwarded both to the instructor and to the members of the South American Country Team.

Study the Customary Behaviors from South America.

Module 7 Part 1

1. Panama
2. Brazil
3. Chile

Customary Behaviors (Other than my own)

Panama

A nod, a handshake, and the abrazo are all used in Panama for daily greetings. A nod and mildly firm handshake is the most common, while the abrazo, or embrace is frequently exchanged among good male friends. Women friends will embrace lightly, and make a kissing-like motion to one cheek.

	Women should avoid wearing clothing that is revealing.
	When dining the host usually sits at one end of the table with the guest of honor at the other end.
	Because of the long North American presence in Panama, most American gestures will be known and understood. webofculture.com

Brazil

When conversing, good eye contact is important. To not do so is considered impolite.

	A good, warm handshake is the traditional greeting in Brazil. However, because the Brazilians show affection easily, among add male friends the abraco (Portuguese spelling), or embrace, will be added.
	People in Brazil will also shake hands when arriving and departing. There may also be a touching of the forearm or elbow, and often a pat on the back.
	If you are conducting business, be certain to bring a plentiful supply of business cards because these are always exchanged. Also, during business meetings expect to be served (often) small cups of very strong coffee.
	In a marketplace, if a vendor holds his hand out, fingers extended and flips the thumb back and forth it merely means, 'There isn't any left; I don't have any more.'

Chile

Men should note that when a woman enters the room, the polite gesture is to rise and be prepared to shake her hand if she offers it. A seated woman, however, need not rise nor is she obliged to offer her hand when a man enters.

	Yawns should be stifled or covered with the hand.
	Holding the palm upward and then spreading the fingers signals that someone is "stupid".
	If you pour wine, never do so with your left hand. webofculture.com

Class Activities

Items covered in this class session or listed as homework:

Undone Begun Completed Mentioned or
Discussed

Review/Preview
Learning Objectives

Class Activities

1st
2nd
3rd

Summary

Homework

Instructor Comments:

Student Comments:

Homework:

1.	Read Chapter 8 - Getting Along with Your Manager, Coworkers, and Customers and take the exam over Chapter 6.

2.	- pages 232-239 - Make a list of the skills that enhance good relations with your manager.

Dubrin's Skills that Enhance Good Relations with Your Manager

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
	List the numbers of those skills which you believe you are strongest in. List the numbers of those skills you think you should practice. Tell a short story from your own experience in which you saw that these skills either helped or hindered the relationship between a worker and his or her manager.

"All people smile in the same language."

Our forefathers probably came to America in a vessel like this one.

The Spanish explorers were the first to bring cattle to the Western Hemisphere. Each industry or profession tends to generate an entire vocabulary, or semantic domain, unto itself, and the cattle industry in the western United States is no exception.

The Quinceanara is the 15th birthday for a Spanish girl, and is marked by a grand family and community celebration.