Mod 6 Part 1

Module 6 Part 1 - Psych 126 - Communicating with People

Five Bookmarks:

"All people smile
in the same language."

(You can find all the course learning objectives by clicking the bookmark called Expected Outcomes on the Psy-126 Internet Syllabus.)

3.	- page 172-177 List DuBrin's ten roadblocks to communication.
4.	- page 177-184 List DuBrin's eleven methods for building bridges to communication.
5.	- page 184-186 Define (1) active listener, (2) empathy, and (3) paraphrase as means of enhancing your listening skill.
6.	- page 186-189 Provide your opinion as to the validity of the nine statements taken from the book Men are From Mars, Women are From Venus. *Examine your instructor's summary of Margaret Meade's Perceptions of Americans , a synopsis of from her book titled And Keep Your Powder Dry.*

Class Activities:

1st	Review results from Exam #1.
2nd	Accomplish Learning Objectives #3, #4, #5, and #6.
3rd	(A) Country teams meet to plan or practice presentation strategies. (B) Learn about Customary Behaviors associated with the United States, Samoa, and Canada (Quebec Province).

1st Review results from Exam #1.
During Part One of Psychology of Business and Industry, Exam #1 was worth 100 points and your Electronic Notebook was worth up to 200 points. The evaluation section within the course syllabus says that the cumulative percentage of these 300 possible points which you received results in your specific letter grade. Recall the following:

If your cumulative percentage of points achieved is ...	you receive the letter grade ...
90% and above	A
80% and above	B
70% and above	C
60% and above	D
less than 60%	F

During Part Two of Psychology of Business and Industry, you will receive a group grade of up to 100 points for a Country-Cultural Presentation to the class. Your Electronic Notebook will also be worth up to 200 points. The Country-Cultural Presentations are scheduled to be completed during Part 2 of Modules 6, 7, 8, and 9. Your Electronic Notebook should be delivered in Microsoft Word as email to tmeyer@ph.vccs.edu before noon on the day set aside for Module 10, Part 1. Your Electronic Notebook during Part Two includes the Learning Objectives and your responses to them for Chapters 6, 8, 10, and 11.

In the third block of study of Psychology of Business and Industry, you will take Exam #2 over Part Two of the course (covering Chapters 6, 8, 10, and 11) worth 100 points. Exam #2 is scheduled for Module 10, Part 2. You will also turn-in an Electronic Notebook responding to the Learning Objectives for Chapters 13 and 15 for another 200 possible points.

The final exam consists of Exam #3 (covering Chapters 13 and 15) and is worth 100 points. Exam #3 should be taken during Module 15, Part 2.

2nd Accomplish Learning Objectives #3, #4, #5, and #6.

3.	- page 172-177 List DuBrin's ten roadblocks to communication.

Ten Roadblocks to Communication

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

4.	- page 177-184 List DuBrin's eleven methods for building bridges to communication.

Eleven Methods for Building Bridges to Communication

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

5.	- page 184-186 Define (1) active listener, (2) empathy, and (3) paraphrase as means of enhancing your listening skill.

Terms that Enhance Your Listening Skills

	Definitions
active listener
empathy
paraphrase

6.	- page 186-189 Provide your opinion as to the validity of the nine statements taken from the book Men are From Mars, Women are From Venus.

Excerpts and Opinions about Men are From Mars, Women are From Venus.

	Statement	Is the statement valid in your opinion? Why or why not? Try to base your answer upon a personal experience.
1.	Women prefer to use conversation for rapport building.
2.	Men prefer to use talk primarily as a means to preserve independence and status by displaying knowledge and skill.
3.	Women want empathy, not solutions.
4.	Men prefer to work out their problems by themselves, whereas women prefer to talk out solutions with another person.
5.	Mend tend to be more directive less apologetic in their conversation, while women are more polite and apologetic.
6.	Women tend to be more conciliatory when facing differences, while men become more intimidating.
7.	Men are more interested than women in calling attention to their accomplishments or hogging recognition.
8.	Men and women interrupt others for different reasons.
9.	Women are more likely to use a gentle expletive, while men tend to be harsher.

3rd (A) Country teams meet to plan or practice presentation strategies.
You should practice your electronic participation in the classroom with the disk, cd-rom, projector, and computer you will actually be using. Do not take for granted the fact that your presentation works at home or elsewhere as reason to believe it will work similarly in the classroom!

(B) Learn about Customary Behaviors associated with the United States, Samoa, and Canada (Quebec Province).

Customary Behaviors (Other than my own)

United States

A firm handshake, accompanied by direct eye contact, is the standard greeting in the United States. Occasionally, among very good friends who have not seen each other for long intervals, women may briefly hug other women, and men may quickly kiss the cheek of a woman. Males rarely hug one another, however. Occasionally, men may shake hands with the left hand either covering the handshake or lightly gripping the forearm.

	Direct eye contact in both social and business situations is very important. Not doing so implies boredom or disinterest.
	Americans generally respect queues and will form lines in an orderly fashion. To shove one's way into such a line will probably generate both anger and verbal complaints.
	There are two well-known insulting gestures in the United States. Both are recognized in all parts of America. They are: The middle finger thrust The forearm jerk.
	Waving 'hello' or 'good bye' is done by extending the arm, palm facing down and waving the hand up a down at the wrist joint. Another variation is to raise the arm, palm outward, and move the whole arm and hand back and forth like an upside down pendulum. This may be important to know because in many countries this is a signal for 'no'.
	Many Americans become uncomfortable with periods of silence. Therefore in business or social situations, if a gap occurs they will quickly try to fill in with conversation.
	Winking in America can signal diverse messages: flirtation, friendliness, amusement, or to signal 'I am just kidding.'
	When driving, automobiles are equipped with flashing lights as turning signals. If these are not operating, or if cyclists wish to signal for a turn, the proper procedure is as follows: extending the left arm straight out of the driver's window means 'I plan to turn to the left,' but if the arm is bent upward it signals 'I plan to turn to the right.'
	Beckoning can be done by either raising the index finger and repeatedly curling it in and out, or by raising the hand (palm facing inward) and waggling the fingers back toward the body. Either is acceptable.
	To call a waiter, just raise one hand to head level or above. To signal that you want the check, make a writing motion with two hands (one hand representing the paper, the other making a writing motion).
	When dining, many Americans are taught to keep the left hand in their lap and eat with the right hand. It is permissible to sit at a table with both wrists resting lightly on the table. When engaged in deep, close conversation, two people might even lean forward, with elbows on the table, but strict practitioners of etiquette in America frown on this.
	It is considered impolite to use toothpicks in front of other people.
	It has become an important courtesy in the United States to ask permission of your host or hostess before smoking.

webofculture.com

Customary Behaviors (Other than my own)

Samoa

Samoans are generally flowery and formal during greetings, so please reply in kind.

	When entering a Samoan home, wait until the mats have spread upon the floor before entering. Leave your shoes at the door and then sit cross-legged on the mat. Conversation takes place once you are seated.
	The national beverage of Samoa is "kava". Please accept this beverage when offered, and drop a few drops of it on the ground before drinking it, as this is the custom in Samoa. webofculture.com

Customary Behaviors (Other than my own)

Canada(Quebec)

Since the French culture is so strong in this province, certain actions associated with Europe may be noted here. A firm handshake is still the common and preferred method of greeting, but it may be done more often (e.g., at both arrivals and departures, and in all social situations). Also, close male friends may embrace lightly when meeting, and women may do the same, while adding a light kissing motion to the cheek.

	French-speaking Canadians may seem more reserved than their American neighbors to the south, with more emphasis on all aspects of etiquette.
	It is considered bad manners to eat while on the street.
	To beckon a waiter, nod the head backward slightly, or raise your hand discreetly.
	When dining, the continental style of eating will probably prevail, although some Canadians will shift the fork back and forth American-style.

webofculture.com

Class Activities

Items covered in this class session or listed as homework:

Undone Begun Completed Mentioned or
Discussed

Review/Preview
Learning Objectives

Class Activities

1st
2nd
3rd

Summary

Homework

Instructor Comments:

Student Comments:

Homework:

Read Chapter 6 - Communicating with People and take the exam over Chapter 6.

- pages 170-175 -
Summarize the effects on nonverbal communication that result from the following six factors:
1. environment or setting:
2. distance from the other person;
3. hand gestures;
4. facial expression and eye contact;
5. voice quality;
6. personal appearance.

Effects of Six Factors on Nonverbal Communication

	Factors	Summary of Effects
1.	Environment or setting
2.	Distance from the other person
3.	Hand gestures
4.	Facial expression and eye contact
5.	Voice quality
6.	Personal appearance

"All people smile in the same language."