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Rochester Community and Technical College - Rochester, Minnesota

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Information Technology and Computer Services
Requesting Software

 

Requesting Software

Users will not be able to install software themselves. Any software that you would like to be available on campus must be requested through the computer helpdesk. The machines have been protected against installing software any other way. This is the best way to prevent accidental damage to the machines from unsafe or unsupported software.

This is the process to follow to have a piece of software installed:

  1. First, Test the software to make sure it works the way you expect it to and it is compatible with our systems. There are machines set up on both campuses specifically for testing new software (one is HC109 the other in AT203.)
  2. Next, send a request to the helpdesk. We will need to know where you want the software installed (which rooms, which computers). We will also need to have a copy of the software and any licensing and purchasing information you have. We will test the software to make sure that it does not conflict with other software on the network, and that it has all the needed support files to work properly.
  3. Next, we will install the software in the locations that you requested. This process can take up to 2 weeks (possibly longer during start of fall semester when most of our new software requests come in.  It is best to get new software requests for fall semester to us as soon as you know you are going to be using it. Please do not come to the helpdesk 2 days before the start of fall semester classes with a piece of software and expect us to have it installed and ready for you on the first day of class as it is not possible. 
  4. Finally, test the software. You should go to the locations that you have requested the software and make sure that it is on the computers that you expected. Make sure that you understand what has to be done to access the software. Also, make sure that the software works as you are expecting it to If you have problems contact us by calling us at 7243, or by sending an email to tech.help@rctc.edu.

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