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Options available for desktop computer support

Option 1) Information Technology Services (ITS) supports the desktop computer.

• ITS will load the campus image on the computer
• Employee will have network access to:
  • File space (backed up)
  • Outlook e-mail client access
  • Automatic updates for application software including virus protection
  • Access to concurrently licensed software
  • Access to network printers

• ITS Help Desk can assist user using remote control access
• New software will be loaded by ITS staff and tested to ensure it does not conflict with other software applications
• Employees will test new software for application features and configuration options
• Full hardware support - may involve temporary replacement of computer to facilitate repair
• Software evaluation starts with ITS software environment evaluation and then proceeds to employee feature evaluation on their desktop computer.

Option 2)      Employee supports their own desktop computer.

• Computer is issued IP address
• Employee has access to the Internet and IP printing
• E-mail is accessed through a web browser
• Employee is responsible for maintaining software licensing information sufficient to meet audit standards
• All software installation and support is done by the employee
• Concurrently licensed software is not available
• Employee is responsible for contacting warranty and maintenance vendors for hardware support
• ITS Help Desk staff will not be available for technical support

Option 3)      Software testing done on evaluation computers.

• The employee's desktop computer is supported under option one.
• Software features can be tested on a standalone computer located in SH student help desk area.
• Standalone PC will have MS Office and Internet Explorer and be connected to the Internet.
• The standalone PC will be re-imaged back to this configuration after each evaluation is completed.
• Simultaneous with or following software feature evaluation the employee should submit their request to ITS for a software environment evaluation.  ITS staff will ensure that the application functions within the standard desktop environment and then push it to the employee's profile and/or student computer labs after appropriate licenses have been purchased.
• See also: Software Evaluation Procedures

 

 

Rochester Community and Technical College
851 30th Ave SE, Rochester, MN 55904-4999
Contact Info: (507) 285-7210 or 1-800-247-1296 / TTY Relay 1-800-627-3529
RCTC is a University Center Rochester partner and a member of the MnSCU system.
© 2007 Rochester Community and Technical College, All rights reserved.
RCTC is an affirmative action, equal opportunity educator and employer.
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