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Information Technolgy and Computer Services
Options available for desktop computer support
Options available for desktop computer support
Option 1) Technology Support Center (TSC) supports the desktop computer.
- TSC will load the campus image on the computer
- Employee will have network access to:
- File space (backed up)
- Outlook e-mail client access
- Automatic updates for application software including virus protection
- Access to concurrently licensed software
- Access to network printers
- TSC can assist user using remote control access
- New software will be loaded by TSC staff and tested to ensure it does not conflict with other software applications
- Employees will test new software for application features and configuration options
- Full hardware support - may involve temporary replacement of computer to facilitate repair
- Software evaluation starts with TSC software environment evaluation and then proceeds to employee feature evaluation on their desktop computer.
Option 2) Employee supports their own desktop computer.
- Computer is issued IP address
- Employee has access to the Internet and IP printing
- E-mail is accessed through a web browser
- Employee is responsible for maintaining software licensing information sufficient to meet audit standards
- All software installation and support is done by the employee
- Concurrently licensed software is not available
- Employee is responsible for contacting warranty and maintenance vendors for hardware support
- TSC staff will not be available for technical support
Option 3) Software testing done on evaluation computers.
- The employee's desktop computer is supported under option one.
- Software features can be tested on a standalone computer located in SH student help desk area.
- Standalone PC will have MS Office and Internet Explorer and be connected to the Internet.
- The standalone PC will be re-imaged back to this configuration after each evaluation is completed.
- Simultaneous with or following software feature evaluation the employee should submit their request to TSC for a software environment evaluation. TSC staff will ensure that the application functions within the standard desktop environment and then push it to the employee's profile and/or student computer labs after appropriate licenses have been purchased.
- See also: Software Evaluation Procedures
