Chapter 6 -- Mindful
Listening
The Listening Process
Hearing is a physiological activity that occurs when sound waves hit our
eardrums.
Mindfulness is being fully present in the moment
Mindfulness
l Physical Reaction of Communication
l Selective Perception of Communication
l Organizing Perceived Communication
l Interpreting Communication
l Responding to Others
l Remembering Communication
Obstacles to
Effective Listening
External: overload, complexity, noise
Internal: preoccupation prejudgment, lack of effort, not recognizing
diverse listening styles
6 Forms of
Nonlistening
l
pseudolistening
l
monopolizing
l
selective
l
defensive
l
ambushing
l
literal
Adapting Listening
to Communication Goals
Listening ...
l
for pleasure
l
for information
l to support others
Levels
of Active Listening
l
Physical
vocalized vebal and
nonverbal
Ohhhh
ahhh
huh
.go on...
Non-vocalized nonverbal
Use
of SOFTENS!
l
Pharaphrase
l
Asking Questions
open
closed
What
is Paraphrasing?
l
Basic Form Includes:
Owned language:
I
hear you saying
Repeat of what you heard in
your own words
...that
you
Perception Checking question
to end
Am
I correct?
Types
of Paraphrases
l
Content
the basic message
l
Intent
why I think you are telling
me this
l
Tone
the emotional component of
the message
l
Complete
Includes content, intent and
tone
3 Guidelines for
Effective Listening
· be
mindful
·
adapt appropriately
·
listen actively