Chapter 6 -- Mindful Listening


The Listening Process

Hearing is a physiological activity that occurs when sound waves hit our eardrums.


Mindfulness is being fully  present in the moment



l  Physical Reaction of Communication

l  Selective Perception of Communication

l  Organizing Perceived Communication

l  Interpreting Communication

l  Responding to Others

l  Remembering Communication



Obstacles to Effective Listening

External:  overload, complexity, noise

Internal:  preoccupation prejudgment, lack of effort, not recognizing diverse listening styles


6 Forms of Nonlistening

l pseudolistening

l monopolizing

l selective

l defensive

l ambushing

l literal


Adapting Listening to Communication Goals


Listening ...

l for pleasure

l for information

l to support others


Levels of Active Listening

l Physical

–  vocalized vebal and nonverbal

•   Ohhhh…ahhh huh….go on...

–  Non-vocalized nonverbal

•   Use of SOFTENS!

l Pharaphrase

l Asking Questions

–  open

–  closed


What is Paraphrasing?

l Basic Form Includes:

–  Owned language:

•   “I hear you saying…”

–  Repeat of what you heard in your own words

•   “...that you…”

–  Perception Checking question to end

•   “Am I correct?”


Types of Paraphrases

l Content

–  the basic message

l Intent

–  why I think you are telling me this

l Tone

–  the emotional component of the message

l Complete

–  Includes content, intent and tone


3 Guidelines for Effective Listening

·       be mindful


·       adapt appropriately


·       listen actively