Review #3 for Speech 1130 chapters
7, 8 and 9
(FYI: remember, this will be updated prior to the test)
I’ve noticed that:
I think:
I feel:
I want:
I will:
Chapter 7: Emotions and Communication
- What is your "EQ?" Describe someone with high EQ. With low EQ.
- Define Emotions. How are emotions both biological and learned?
- Why is it important to communicate your emotions
- What are the Obstacles to Effective Communication of Emotions
- How can you better state your emotions - see the text's guidelines
- cognitive labeling view of emotions: Theory that claims that what we feel is shaped by how we label physiological responses.
- Counterfeit emotional language: Communication that seems to express feelings but doesn't actually describe what a person is feeling.
- Deep acting: Management of inner feelings.
- Emotion work: Effort invested to make ourselves feel what our culture defines as appropriate and to not feel what our culture defines as inappropriate in particular situations.
- Emotional intelligence: The ability to recognize which feelings are appropriate in which situations and the skill to communicate those feelings effectively.
- Emotions: Processes that are shaped by physiology, perceptions, social experience, and language.
- Feeling rules: Culturally based guidelines that tell us what we have a right to feel or are expected to feel in specific situations.
- Framing rules: Culturally based guidelines that define the emotional meaning of situations and events.
- Interactive view of emotion: Claims that social rules and understandings shape what people feel and how they do or don't express feelings.
- Rational-emotive approach to feelings: Approach that emphasizes using rational thinking to challenge and change debilitating emotions that undermine self-concept and self-esteem.
- Self-talk: Ways in which we communicate with ourselves that affect how
we feel and act. Self-talk is intrapersonal communication.
surface acting Controlling out-ward expression in inner feelings.
Chapter 8: Climate (Primary Emphasis Here!)
- What are the 4 elements of satisfying relationships -- 4 of them.
- What are investments? Why are they important?
- What is trust?
- What is self-disclosure? How do most dyads self-disclose?
- What is commitment? How is that different from love?
- KNOW ALL OF Gibb's Climates -- this is heavily stressed! WOW, don't forget to study this!
- List Gibb’s supportive climate behaviors and their defensive counterpoints. How do they differ? Give an example of each.
- What are the “relational dialectics” we covered in class? How can a dyad manage the tension created by them? (especially the ones we went over in class)
- What is the difference between a confirming and disconfirming climate? Do you know the types of messages associated with them too and how they fit with the original communication continuum we studied?
- What are the guidelines for creating and sustaining healthy climates
- Draw and explain the Johari Window.
Chapter
9 -- Conflict
What is interpersonal conflict?
Responses
to Conflict: Exit Neglect Loyalty Voice
Approaches
to conflict
Social
Influences on Conflict: Cultural Background Gender Sexual Orientation
Why we
stay in relationships?
Emotional
Attachment /Convenience/Children/Fear/Inertia/Commitment
What are
some common difficulties in relationships?
Unrealistic
beliefs about relationships/ Excessive intimacy claims/Third-party relationships/Relationship
changes/Undefined expectations /Sex-related problems /Work-related problems
/Financial difficulties
Is conflict
always bad? NO...
How do
unproductive and constructive conflict differ?
What are
the Guidelines for Effective Communication During Conflict
Focus on the Overall Communication System
Time Conflict Effectively
Aim for Win-Win Conflict (vs. win-lose or lose-lose)
Honor Yourself, Your Partner and the Relationship
Show Grace When Appropriate
Just More Notes....What is the climate of a relationship?
See Gibb's Defensive Climate Creators
- Evaluation
- Control
- Strategy
- Neutrality
- Superiority
- Certainty
See Gibb's Supportive Climate Creators
- Description
- Problem Orientation
- Spontaneity
- Empathy
- Equality
- Provisionalism
What is the difference between evaluation and description?
- Evaluation -- You judge the situation rather than describe it. “This is wrong, you did…”
- Description -- You describe what is going on rather than evaluate… "I have noticed that ..."
What is the difference between control and problem orientation?
- Control -- Focus is on the outcome, on the power to “fix” or “have you way” or “finish this.”
- Problem Orientation -- Focus is upon the issue at hand, not the solution…not the winning or losing.
What is the difference between strategy and spontaneity?
- Strategy -- You plan to get things done a certain way. You strategize to win, to solve, to facilitate a certain result.
- Spontaneity -- You are able to take the situation as it unfolds, in a more open way.
What is the difference between neutrality and empathy?
- Neutrality - You do not get involved. You tend to take the attitude of “whatever” rather than emotionally and physically involve yourself. Tends to be an unhealthy “detachment.”
- Empathy -- You do get involved in the situation. You try to feel the other person’s feelings, see the other person’s vision. Healthy “detachment.” You do not go into the pit with them, yet still care.
What is the difference between superiority and
equality?
- Superiority -- I am more important than you or the relationship. Power positions are used to accomplish tasks or other desired interpersonal outcomes.
- Equality -- Each person is worthy and decisions are made based upon this regardless of status, power or other external positions.
What is the difference between certainty and provisionalism?
- Certainty -- Things are the way they are, that’s it! Things work on one way.
- Provisionalism-- Tends to promote a “let’s see what happens” attitude. Open to many different ways for things to “work out”
Student Review Questions
Complete
with your very own typos, potential inconsistencies...my disclaimer is this:
I post them as you send them!
Chapter 7 (Emotions):
1. What is a the ability to recognize which feelings are
appropriate in which situations and the skill to communicate those feelings
effectively?
a. Thinking b. Intelligence c. Emotion d. Emotional Intelligence
Answer d.
2. The theory called the Orgasmic View of Emotions consists
of three parts or steps: Stimulus, _________________, and Emotion.
a) Action b) Event c) Subject d) Physiological Response
If you have ever blushed when you are embarrassed…you have experienced a physiological reaction to something. The belief that physiological changes are caused by external phenomenon is called the ___ View of Emotions.
3. True or False? Surface acting involves controlling the
outward expression of emotions.
A. True
B. False
The correct answer is A. True. "Parents who emphasize surface acting teach their children to control their outward behaviors, not necessarily their inner feelings."
4. What is emotional intelligence?
a. not being able to recognize what feelings are appropriate in different
situations
b. being able to recognize which feelings are appropriate in different situations
correct b
5. T or F: framing rules tell us what we have a right to feel or what we are
expected to feel in certain situations
ANSWER:F this is the definition of feeling rules
6. Emotional intelligence does not assess...
a.
How in touch one is with their feelings
b. Having a strong, yet realistic sense of optimism
c. How one doesn't let setbacks and disappointments affect them
d. How one does on an exam
d. How one does on an exam. Physical intelligence is not factored into emotional intelligence.
7. Which one is not an example of emotional intelligence?
a.
being in touch with your feelings.
b. ignoring your feelings.
c. being able to read someone else's emotions.
d. channeling your feelings to assist you in achieving you goals.
Correct answer B
8. Emotions can be shaped by which of the
following?
a.
physiology
b.
perceptions
c.
social experiences
d.
language
e.
all of the above are true
a. more satisfying relationships
b. more comfortable with themselves.
c. more successful in careers when "reading people is important"
d. more tight with there money.
Correct answer D
10.
Which of the following is not a part of the emotion process?
a)biology b)physiology c)perceptions d)social experiences
11.
The definition of emotions is based on?
A. A process rather then as distinct event. B. A complex entity that is very
abstract. C. The Freudian Theory of me, myself and I. D. The combination of
feeling that controls' are inner being.
12. Emotional Intelligence is quite different that conventional intelligence. Which of the flowing is NOT a quality of emotional intelligence?
a)not
letting disappointments derail you
b)knowing what an emotion is, based on a text book definition
c) have a realistic sense of optimism
d)all of the above
e)none of the above
the correct answer is B. Knowing what emotion is by definition would be conventional intelligence, while all the others can be found as examples on the page as qualities of emotional intelligence
13. Which of the following is "speaking in generalities"?
a.
I am feeling tense over the election
b. my shoes cause me arch support issues and brown is so unflattering
c. I am sad
C--since generalities are broad and don't communicate the real problem at hand.
Chapter 8 (Communication Climates)
1. Determine which of Gibb's orientations the following
is.
-"Really...you expect me to believe that your car can go 140mph? You're
car is a piece of junk. My car can go faster!"
a. Neutrality VS Empathy b. Superiority VS Equality c. None of the above d. all of the above
--it is Super VS equal since the statement announces the inferior nature of one car over the other's superiority.
2. All of the following are part of Gibb's Communication
and Climate. Which one is not on the supportive communication side?
a. Evaluation b. Equality c. Empathy d. Provisionalism
answer a.
3. One clear influence on trust is ____________________,
which can both build and reflect trust between people.
a) self-disclosure b) commitment c) relational dialectics d) none of the above
Self-disclosure is revealing personal information about ourselves that others are unlikely to discover in other ways.
4. What is provionalism?
a. "let's see what happens" attitude
b. straight to the point thinking abstractly
c. Open to many different ways for things to work out
d. a and c
correct d
5. Which
of the following is an example of self-disclosure:
a.
I tell you that my eyes are blue.
b. I tell you that I am an only child,
you tell me, "I knew that!"
c. You tell me that you are balding.
d. You tell me that during your recent
vacation that you were lost and afraid.
e. We each go decide to go have our
hair dyed purple!
6.
Your teacher tells you, "Your paper is 5 pages long, the assignment called
for 10 pages. You did not include
a bibliography. I see that
you did include references to your sources within the paper." This is
an example of:
a. Evaluation
b. Recognition
c. Strategy
d. Description
7. I
tell you, "In our relationship I often feel like I am your mother rather
than your wife! You are constantly
wanting to try new and different things while I just want a little stability
and peaceful sailing for awhile."
This statement demonstrates:
a. The Neglect/Voice Relational
Dialectic.
b. The Predictability/Novelty Relational Dialectic.
c. Provisionalism
d. Strategy
e. Autonomy/Connection Relational Dialectic.
8.
Frank says he wants to go out to dinner and suggests a pizza at Marios.
His best friend Stan replies, "Ah, that's where we always go. I'm bored
with Marios. Let's go somewhere different tonight." Frank says, "But
I feel really comfortable at Marios-it's so familiar." The tension between
Frank and Stan reflects
a. the autonomy/connection
dialectic
b. the
closedness/openness dialectic
c. the dominance/subordination
dialectic
d. the novelty/predictability
dialectic
e. the trust/intimacy dialectic
A)investment B)commitment C)trust D)all the above
ANSWER -- D
a) We are going to spend time together.
b) I want us to spend more time together.
c) I would like to create more time for us to spend together.
d) I guess it's okay with me if we don't spend time together
e) none of the above
Here are some short stories. Determine the types of behaviors and match the correct behavior with the corresponding label in the questions directly below.…
A.
I know my parents don't like it when I am out too late with my friends, so
I better get home before they find out!
B. I know my boyfriend gets
concerned when I am out too late and he doesn't know when I'll be home, so
if you'll excuse me for couple minutes, I am just going to go give him and
call to let him know when I'll be home so he doesn't worry.
C. I don't care what my wife thinks about me being out too late! She doesn't
own me!
D. I need to leave now, excuse me (she pretends all is fine) and goes home
early. Then, she sabotages he parent's car to get back at them for being so
strict.
From the choices above, _________ is an assertive response.
From the choices above, _________ is a deferential response (passive) .
From the choices above, _________ is an aggressive response.
From the choices above, ________ is a passive/aggressive response.
Arrange the statements
below into correct form according the to the "Awareness Wheel,"
to model the assertive communication.
A I am very sad about this situation.
B. I want you to stop seeing my boyfriend.
C. I have noticed that you have been with my boyfriend every day this week
and you have told me that you did not see him yesterday, but I saw you both!
D. If you do not, I will not continue my relationship with you!
E. I think that you are not aware that I think that this is a betrayal of
our friendship!
Which of the factors shape
emotions?
A. Age, Culture and Sex
B. Physiology, Perceptions
and Social Experiences
C. Rules, Regulations and
Laws
D. Personality, Education
and Social Class
The answer is B. Emotions
are processes that are shaped by physiology, perceptions and social experiences.
Which of the following is
not a element of a healthy interpersonal connection?
A. Commitment
B. Comfort with relational
dialectics
C. Trust
D. Interpersonal Climate
The answer is D. The four
elements to a healthy interpersonal connection are Investment, Commitment,
Trust and Comfort with relational dialectics.
When you look at situations where conflict arises, which of the following
situations is the most desirable outcome?
A. Lose-Lose
B. Win-Win
C. Win-Lose
The
obvious answer is B. Win-Win. The goal here is to come up with a resolution
or compromise where all parties involved benefit or accept. Hopefully, this
is a situation where everyone agrees that it is the best option.
What does EQ stand for?
A.
Emotional intelligence
B.
Organismic view of emotions
C.
Perceptual view of emotions
D.
None of the above
Answer is A,
Emotional intelligence is the ability to recognize which feelings are appropriate
in which situations and the skill to communicate those feelings effectively.
A third cornerstone
of healthy personal relationships is a high degree of_______?
A.
Self disclosure
B.
Commitment
C.
Trust
D.
Love
Answer is C,
Trust involves believing in another’s reliability. It is not automatic.
What is grace?
A.
Excusing people who aren’t responsible for their actions
B.
Allowing other to have their way when we have no choice
C.
Unearned and unnecessary kindness
D.
A matter of choice
E.
C and D
Answer is E,
By definition grace is granting forgiveness or putting aside our own needs
when there is no standard that says we should or must do so.
What is emotional intelligence?
A. regards emotions as instinctual
B. the ability to recognize
which feelings are appropriate in which
situations and the skill to
communicate those feelings effectively
C. how we label our physiological
responses influences how we interpret and
respond to events
D. guidelines for defining
the emotional meaning of situations
(The answer is B )
According to the text, what are 3 main elements of a satisfying person
A.Money, Love and Sex
B.Trust Love and Sex
C.Trust, Commitment and Investment
D. Sex Drugs and Rock "N"
Roll
(The answer is C)
Which of the following is
NOT a covert conflict game?
A.Yes, But
B.Now I've got you, you son
of a bitch
C.Blemish
D.Mine is worse than yours
E.All of the above are conflict
games.
(The answer is E )
Emotions are processes that
are shaped by all of the following except:
A) Physiology
B) Perceptions
C) Social Experiences
D) all of the above are processes that shape emotions
Answer:D
Which of the following isn't
a characteristic of a satisfying
A) Investment
B) Commitment
C) Trust
D) Comfort with relational dialectics
E) All of the above
are characteristics
Answer: D
_______ is when individuals who depend on each
other express different
A) Conflict
B) interpersonal communication
C) healthy relationship
Answer A:
All of these describe the
perceptual view of emotions, except:
a. Seeing gifts as a reward
b. Appraisal theory
c. Feeling a wave of nausea
before giving a speech
d. Interpreting yourself as
being the most
ANSWER=C This is an example of the organismic view of
Which of these describes a
DEFENSIVE communication?
a. Strategy
b. Spontaneity
c. Neutrality
d. A and C only
e. B and C only
ANSWER=D Both strategy (which doesn't allow openness
Disagreement is expressed...
a. By directly telling that
person you are not happy
b. By refusing to speak to
that person for an entire
c. Both A and B
d. Only in romantic relationships
ANSWER=C Expressing disagreement can be done BOTH
All of the following are reasons we may not express our feelings
except
a. social expectations
b. to get your point across
c. vulnerability
d. protecting others
e. social and professional
roles
b; A,C,D, and E are all reasons you wouldn't express
your feelings
All of the following are relational dialectics except
a. openness/closedness
b. autonomy/connection
c. serving/not serving
d. novelty/predictability
c; a,b,and d are all relational
dialectics
This exists when individuals
who depend on each other express different
views, interests, or goals
and perceive their views as incompatible or
oppositional.
a. conflict
b. statement
c. pledge
a; this is the definition
of conflict
Which of these is not a view
of emotions?
a.) the counterfeit view of
emotions
b.) the perceptual view of
emotions
c.) the cognitive labeling
view of emotions
d.) the interactive view of
the emotions
Which of these characterizes
interpersonal climates?
a.) It is the overall feeling
or emotional mood between people.
b.) It is the dominant feeling
between two people who are involved with
c.) It is made up of things
people do together and can be measured
d.) A and B are correct.
e.) none of the above are
correct.
a.) disguises or denies his
aggression.
b.) will shout and throw things
around because he's angry.
c.) keeps his anger inside
until he finally explodes at someone.
d.) will go into another room
and try to calm himself down quietly.
Which one of the following is not a reason
why we may not express
a) Vulnerability
b) Social and professional
roles
c) Perceptual influences
d) Social expectations
e) Protecting others
Answer: c) perceptual influences.
Emotions are
Which of the following best
describes an investment in a relationship?
a) How many decisions
you have made to accommodate your friend?
b) How much money have
you spent?
c) How much trust have
you developed in that friend?
d) How much time you
have spent?
e) All of the above.
Answer: e) all of the above
Which statement best describes
passive aggression?
a) aggression that is
expressed disagreement, struggle, or discord.
b) aggression that is
denied or disguised by the aggressor.
c) aggression that generates
unproductive conflict sharing the
d) aggression that is
normal, unavoidable, and manageable.
Answer: b) Passive
aggression is defined as a common form form
Which of the following best
describes an investment in a relationship?
a) How many decisions
you have made to accommodate your friend?
b) How much money have
you spent?
c) How much trust have
you developed in that friend?
d) How much time you
have spent?
e) All of the above.
Answer: e) all of the above
Which statement best describes
passive aggression?
a) aggression that is
expressed disagreement, struggle, or discord.
b) aggression that is
denied or disguised by the aggressor.
c) aggression that generates
unproductive conflict sharing the
d) aggression that is
normal, unavoidable, and manageable.
Answer: b) Passive
aggression is defined as a common form form
a. Investment
b. Commitment
c. Trust
d. All of the above
Answer: D
Overt conflict is:
a. Out in the open and
explicit
b. Hidden and unacknowledged
c. passive aggression
d. takes place in games
The answer is A
Which of these are part of
the developmental course of friendship?
a. role-limited interaction
b. friendly relation
c. nascent friendship
The answer is all of the above
because they are all part of the
What is the definition of
passive aggression?
a. aggression that is denied by the aggressor
b. aggression that is disguised by the aggressor
c. aggression that is not important
The answer is b and a because
it is aggression that is both denied and
Which view of emotions theorizes
that our subjective perceptions shape what
external phenomena mean to
us. In turn, the emotions we feel
shape our
physiological responses?
A)Organismic view of emotions B)Perceptual
view of emotions C)Cognitive
labeling view of emotions
D)Interactive view of emotions
The correct answer is B, perceptual
view of emotions. Wood states