Chapter 9 Basic Notes

What is conflict?

Win-Win; Win-Lose; Lose-Lose

Games People Play!

Continuum ofInterpersonal Climates

Confirming Climate
recognition (hello) acknowledgment (eye-contact, nod, yes, etc.) endorsement (accepting others’ feelings as valid and important

Mixed Climate/Cycling Climate

Disconfirming Climate
don’t acknowledge others’ existence don’t speak to another when you enter a room

Communication and Climate Defensive
evaluation certainty strategy control neutrality superiority

Supportiv e
description provisionalism spontaneity problem orientation empathy equality

6 Guidelines for Healthy Climates
actively shape climates
accept & confirm others
affirm & assert yourself
appropriate self-disclosure
respect diversity
respond to criticism constructively

The Johari Window

Responses to Conflict
Exit Neglect Loyalty Voice

Social Influences on Conflict
Cultural Background Gender Sexual Orientation

How do unproductive and constructive conflict differ?

Guidelines for Effective Communication During Conflict
Focus on the Overall Communication System
Time Conflict Effectively
Aim for Win-Win Conflict
Honor Yourself, Your Partner and the Relationship
Show Grace When Appropriate

Bracketing (303); Contracting (304); Letting Go (309)